Refund policy

Returns and refunds

We want you to love everything you buy from Bask Beauty. If something isn't right, here's how returns work.

Changed your mind?

You have 14 days from the day you receive your order to tell us you'd like to return it. Items must be unopened, unused and in their original sealed packaging.

For hygiene and safety reasons, we can't accept returns of skincare, cosmetics or supplements that have been opened or had their seal broken, unless they are faulty.

How to return an item

1. Email info@baskbeauty.co.uk within 14 days of receiving your order, with your order number and the items you'd like to return.
2. We'll reply with our returns address.
3. Send the items back within 14 days of telling us. We recommend a tracked service, as we can't refund items that don't reach us.

You pay the cost of returning items unless they are faulty or we sent you the wrong item.

Your refund

We'll refund you within 14 days of receiving the items back, or of receiving proof that you've sent them, whichever is sooner. Refunds go back to your original payment method.

If you return your whole order, we'll also refund the standard delivery charge you paid. We don't refund any extra you paid for a premium delivery option, such as a timed or Saturday delivery.

Faulty, damaged or wrong items

If anything arrives faulty, damaged or isn't what you ordered, email us within 30 days with your order number and a photo. We'll arrange a replacement or a full refund, including the cost of returning the item.

This policy does not affect your statutory rights.