Terms of service

Terms and conditions

These terms apply to every order placed on baskbeauty.co.uk. Please read them before you buy. By placing an order, you agree to these terms.

About us

baskbeauty.co.uk is run by Bask Beauty, 124 City Road, London, EC1V 2NX, United Kingdom. You can contact us at info@baskbeauty.co.uk.

Our products

We make every effort to show our products accurately, but packaging may change and colours may look slightly different on your screen. Always read the product label and instructions before use. If you have sensitive skin, allergies or a skin condition, patch test first and check with a healthcare professional if you're unsure. Product information on our site is for general guidance only and isn't medical advice.

Prices and payment

All prices are in pounds sterling and include VAT. Delivery charges are shown at checkout. Payment is taken when you place your order. If we've made an obvious pricing error, we'll contact you before dispatching your order, and you can choose to continue at the correct price or cancel for a full refund.

Your order

After you order, you'll receive an email confirming we've received it. Our contract with you starts when we email to confirm your order has been dispatched. If we can't fulfil your order, for example because an item is out of stock, we'll let you know and refund you in full.

Delivery

We deliver to UK addresses only. Delivery options, prices and cut-off times are set out in our Shipping Policy.

Cancellations and returns

You can cancel your order within 14 days of receiving it, as set out in our Refund Policy. For hygiene reasons, skincare, cosmetics and supplements can only be returned if they are unopened and still sealed, unless they are faulty.

Our responsibility to you

We're responsible for loss or damage you suffer that is a foreseeable result of us breaking these terms or failing to use reasonable care and skill. We aren't responsible for loss or damage that isn't foreseeable, or for business losses. Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that can't be limited by law. Your statutory rights as a consumer are not affected.

Using our website

All content on this website, including text, images and our logo, belongs to us or our suppliers and may not be copied without permission.

Changes to these terms

We may update these terms from time to time. The terms in force when you place your order will apply to that order.

Law

These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland, you can also bring proceedings in your local courts.